Q. Do I need a referral from a GP for physiotherapy treatment?
 
A. No, you can come directly to the clinic without a referral from your GP. Our physiotherapists will assess your injury and determine what treatment is appropriate. The clinic treats ACC claims and private clients, as well as private insurance claims. If your physiotherapist feels you need to see your GP – they will let you know on your first visit.

Q. What is ACC?

A. If you have an accident or injury, Accident Compensation Corporation (ACC) will pay for some of your treatment costs at Roland Jeffery Physiotherapy Clinic. All clients will be required to pay a co-payment. An accident must be a sudden event or incident and you must remember when and where the accident happened. ACC will cover most work injuries, accidents at home and also sporting injuries. Our reception team or physiotherapist will fill out ACC forms when you come for your first visit. We can also refer you for an x-ray or ultrasound examination if necessary.

Q. Is there an ACC surcharge (additional payment) for physiotherapy treatments?

A. Yes. All clients will be required to pay a co-payment of $15 per visit. There are nominal charges for materials such as strapping tape, rehabilitation equipment (eg. exercise bands and pulleys) and loan items (eg. crutches).

Q. What if I don't have ACC?

A. Our clinic provides treatment for all types of claims including private claims where the client pays for their own visit. You may have private medical insurance or private insurance (through a work related injury). Our physiotherapists are happy to treat your injury regardless of whether you are paying for the treatment yourself, your insurance company is covering your treatment or you are covered through work insurance.

Q. What injuries does the clinic treat?

A. We specialise in sports injuries and back and neck pain but can assess and treat any pain or injury including:
• Back Pain, Neck Pain
• Sports Injuries, Work Injuries, Post-surgical Rehabilitation, Muscle
  Imbalance Syndromes
• Headaches, Postural Problems, Over Use Syndrome

Roland Jeffery Physiotherapy clinic provides:

• Accurate diagnosis and on-going assessment
• Sports injury rehabilitation
• Spinal manipulative therapy
• Acupuncture
• Restoration of mobility and strength through exercise
• Massage and myofasical release
• Education
• Post-surgical rehabilitation
• Onward referral – if necessary
• Full rehabilitation gym on site

Q. What rights do I have when I come for treatment at Roland Jeffery Physiotherapy Clinic?

A. During your treatment at Roland Jeffery Physiotherapy Clinic your privacy throughout your treatment is paramount. All your medical records are kept in confidence and you are able to access them if you wish. Your medical records will not be submitted to anyone without your permission.

If you have specific cultural needs or feel that your culture or religion warrants a different treatment approach, please do not hesitate to talk to your therapist or reception staff. We are more than happy to accommodate your needs so that you obtain the best treatment possible in an environment that makes you feel comfortable.

You have the right to have a support person present during your treatment or a chaperon if you wish. You have the right to a second opinion on your injury or pain. This can be from a senior physiotherapist, a specialist, or from an additional physiotherapist from another clinic. If you would like some more information on a second opinion please talk to your physiotherapist or reception staff.